Concierge Service

We take care of you

DEPARTURES

  • Your personal Airport Concierge Agent will welcome you when you arrive in your mode of transport.
  • We can also arrange baggage porters to ensure your luggage is collected and transferred upon meeting.
  • We will help you through check-in and also escort you through security.
  • In the event that you have booked a lounge, then you will be escorted to the solace of a lounge while you wait to board.
  • You will be picked from the lounge and escorted to your aircraft when you arrange a first or last call board time with your Agent.

ARRIVALS

  • You will be located at the gate by an Airport Concierge Agent with a signage.
  • You will be accompanied by the Agent through Immigration, baggage reclaim and customs.
  • In case you already booked a baggage porter, they will collect your luggage for you.
  • Then the Agent will escort you to your final mode pf transport with your luggage.

EXECUTIVE CAR TRANSFER

  • We can make an arrangement for an executive car, driven by a chauffeur, and provided with your contact, address and flight information. With this, you can get to your desired destination while enjoying full comfort.

BAGGAGE PORTERS AND ELECTRIC BUGGIES

  • You can make a request for Baggage Porters and this will be arranged for your Arrivals, Departures and Transits. Baggage Porters are useful if you have excessive luggage or you are travelling with a large group. Luggage is subject to airline restrictions but porters can assist with as many bags as possible.
  • We can also pre-arrange Electric buggies/golf carts for your Arrival, Departures and Transit. They depend on the location of your aircraft and availability at the time of service. The Electric buggies operate between Arrival and Immigration or between Security and Departure.
  • There are passenger limits per buggy/cart, which depend on the airport facilities. It is advisable to check when booking.

TRANSIT SERVICES

  • An Airport Concierge Agent will meet you, either off the aircraft, at arrival gate or end of the air bridge.
  • If you luggage has been transferred to your next flight our Agent will escort you through security and passport control and also take you to a lounge, provided you have booked one or the departure gate.
  • For collection of luggage, our Agent will escort you through immigration before you collect your luggage, where a luggage porter will assist you provided you have booked for one.
  • Then you will be assisted with check-in and escorted through security to a lounge, provided you have booked one, or otherwise the boarding gate.

AIRPORT LOUNGES

  • For access to our range of airport lounges around the world, feel free to book, regardless of your airline or class or travel. Availability of these lounges depends on your time of travel and the airport terminal facilities available at the specific location.

VAT RECLAIM ASSISTANCE

  • This service is only available at some specific airports around the world. It may include fast track or queuing assistance. Kindly confirm availability when booking.